Website Privacy Policy

Last updated: 7 September 2026

This privacy policy explains how MAP Carpentry collects, uses and protects personal information obtained through https://mapcarpentry.co.uk/.

This policy relates specifically to the use of this website. It does not cover personal information collected through other business activities unless stated otherwise.

Who we are

MAP Carpentry is responsible for the personal information collected through this website and is the data controller for that information.

For questions about this privacy policy or how your personal information is handled, please contact:

Email: info@mapcarpentry.co.uk
Website: https://mapcarpentry.co.uk/

Information we collect

We may collect personal information when you:

  • Complete a contact or enquiry form
  • Contact us using an email address or telephone number shown on the website
  • Request information about our services
  • Accept optional cookies through the cookie consent banner
  • Browse or interact with the website

The information collected may include:

  • Your name
  • Your email address
  • Your telephone number
  • Your address or project location, if provided
  • Details about your enquiry or proposed project
  • Any other information you choose to include in a message
  • Your IP address
  • Browser, device and operating system information
  • Pages visited and general website usage information
  • Cookie consent choices

Please avoid including sensitive personal information in website forms unless it is necessary for your enquiry.

How we use your information

Personal information collected through this website may be used to:

  • Respond to enquiries
  • Provide information about our services
  • Prepare or discuss quotations
  • Arrange appointments or site visits
  • Follow up on requests
  • Operate, maintain and secure the website
  • Diagnose technical problems
  • Understand how visitors use the website
  • Improve the website and its content
  • Prevent spam, fraud and misuse
  • Meet legal and regulatory obligations

We will not sell or rent your personal information.

Our lawful bases for processing

Under UK data protection law, we must have a lawful reason for using your personal information. Depending on the circumstances, we may rely on:

Consent: Where you have actively agreed to optional cookies, analytics or a particular use of your information. You may withdraw your consent at any time.

Contract: Where processing is necessary to take steps at your request before entering into a contract, such as responding to a request for a quotation.

Legitimate interests: Where it is reasonably necessary to respond to enquiries, administer the website, maintain website security, prevent misuse or improve the website, provided these interests do not override your rights.

Legal obligation: Where we are required to process or retain information to comply with the law.

Contact forms and enquiries

When you submit an enquiry through the website, the information you provide will be used to respond to your request and manage any necessary follow up communication.

Your information may be delivered to us by email and may also be stored securely within the website or its associated systems.

Submitting an enquiry does not automatically add you to a marketing list. If electronic marketing is introduced, it will be carried out in accordance with applicable data protection and electronic communications laws.

Cookies

Cookies are small text files stored on your device when you visit a website. They may be used to make the website function correctly, remember preferences and understand how the website is used.

This website may use:

Essential cookies: These are necessary for the website to function, remain secure and remember your cookie consent choices. They cannot usually be disabled through the cookie banner.

Analytics cookies: These help us understand how visitors use the website, such as which pages are visited and how users navigate between them.

Functional cookies: These may support features such as embedded maps, videos, social media content or other third party services.

Marketing cookies: If used, these may help measure advertising performance or show relevant content across other websites.

Non essential cookies will only be activated after you provide consent through the cookie consent banner. You can accept, reject or manage optional cookies using the controls provided.

You can also remove or block cookies through your browser settings. Blocking some cookies may affect how certain website features operate.

Website analytics

This website may use an analytics service to collect information about how visitors interact with it. This may include pages visited, approximate location, device type, browser information and the time spent on the website.

Where analytics cookies are used, they will only be placed after consent has been provided through the cookie consent banner. Analytics information is used to understand website performance and improve the visitor experience.

Third party services and embedded content

The website may include content or features provided by third parties, such as:

  • Google Maps
  • Video hosting platforms
  • Social media platforms
  • Website analytics services
  • Spam prevention or security services
  • Website hosting and email providers

These services may collect technical information, use cookies or receive your IP address when their content is loaded. Optional third party content should only be activated after the appropriate cookie consent has been provided.

Third party providers process information under their own privacy policies. We encourage you to review those policies before interacting with their services.

Who we share information with

Personal information may be shared with trusted service providers where necessary to operate and protect the website. These may include:

  • Website hosting providers
  • Email providers
  • Website developers and technical support providers
  • Analytics providers
  • Website security and spam prevention providers
  • Professional advisers, regulators or public authorities where required by law

These organisations may only use personal information for the purposes for which it was provided and must handle it securely.

We may also disclose information where necessary to comply with a legal obligation, protect our rights or prevent suspected fraud or unlawful activity.

International transfers

Some website service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal safeguards are in place. These may include transferring information to a country recognised as providing adequate protection or using approved contractual safeguards.

How long we keep information

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected.

Website enquiries will generally be retained while the enquiry is active and for a reasonable period afterwards in case further communication is required. Information may be kept for longer where it becomes part of a quotation, project, contract or legal record.

Technical logs and analytics information may be retained for shorter periods according to the settings of the relevant website provider.

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of.

How we protect your information

Reasonable technical and organisational measures are used to protect personal information from accidental loss, misuse, unauthorised access, alteration or disclosure.

These measures may include secure website hosting, access controls, software updates, security monitoring, encrypted connections and restricted access to website enquiries.

Although appropriate precautions are taken, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of the personal information held about you
  • Ask for inaccurate or incomplete information to be corrected
  • Ask for your information to be deleted
  • Ask for the use of your information to be restricted
  • Object to certain uses of your information
  • Ask for information you provided to be transferred to you or another organisation
  • Withdraw your consent at any time where consent is the lawful basis
  • Complain about how your information has been handled

These rights are subject to certain legal conditions and exemptions.

To exercise any of these rights, please email info@mapcarpentry.co.uk. We may need to request information to confirm your identity before responding.

There is normally no fee for exercising your rights. However, a reasonable fee may be charged or a request may be refused if it is clearly unfounded or excessive.

Data protection complaints

If you have concerns about how your personal information has been handled, please contact us first at info@mapcarpentry.co.uk so that the matter can be investigated.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

Links to other websites

This website may contain links to websites operated by other organisations. We are not responsible for the privacy practices, content or security of external websites.

You should read the privacy policy of any third party website you visit.

Children’s information

This website is not intended to collect personal information from children. If you believe that a child has submitted personal information through the website, please contact us so that appropriate action can be taken.

Changes to this policy

This privacy policy may be updated to reflect changes to the website, its services or applicable law.

The latest version will be published on this page and the date at the top of the policy will be updated.